Frequently Asked Questions
Programs
How do I get help?
We request that you work with us to participate in a simple registration process. Once registered, you will have access to the pantry on a monthly basis.
Where are you located?
We have two locations. Our Covington location is across the street from a local favorite, Herb & Thelma’s. Our Erlanger location is in the former United Ministries building and is close to Lloyd High School.
Be Concerned Pantry & Betty’s Treasures – Covington
1100 Pike Street
Covington, KY 41011
P 859-291-6789
F 859-291-9770
Be Concerned Pantry & Thrift Store – Erlanger
525 Graves Avenue
Erlanger, KY 41018
P 859-727-0300
What are your hours for the pantry?
Be Concerned – Covington
Pantry Registration
Monday – Tuesday 9:00 – 12:00
Emergency Food Assistance
Monday – Friday 1:00 – 3:00
Pantry Hours by Appointment
Tuesday 4:00 – 5:30
Wednesday – Friday 10:00 – 12:00
Be Concerned (formerly United Ministries) – Erlanger
525 Graves Avenue
Erlanger, KY 41018
P 859-727-3033
Pantry Hours by Appointment
Monday – Friday 12:00 – 3:00
What are your hours for the thrift store?
Betty’s Treasures
Covington
Thrift Store Shopping
Monday – Friday 12:00 – 3:00
Thrift Store Donations
Monday – Friday 9:00 – 3:00
Erlanger
525 Graves Avenue
Erlanger, KY 41018
P 859-727-03300
Shopping and Donations
Monday – Friday 9:00 – 1:00
Please keep in mind the guidelines below when donating to our thrift stores. We cannot accept:
- Tube, console or large TVs
- Large metal/wooden desks
- Particle board furniture
- Books (COVID-19 restriction)
- Anything the donor is unable to lift onto the dock
- Dirty, stained clothing
- We cannot use any items left outside after business hours
Do you offer home delivery for food?
We do have a home delivery service. Please contact us if this is service you need.
Do you offer any financial assistance to cover missed bill payments?
We do not offer financial assistance. We are focused on providing access to supplemental food on a monthly basis.
Do you provide food to the homeless?
We want to ensure that everyone entering our doors is taken care of. In a homelessness situation, we will verify the individual is connected to the right agency for support. We will provide emergency food while the individual works through the process of securing housing.
Do you offer thrift store vouchers?
We can offer vouchers to the thrift store in certain situations. We will work with you to understand your situation and needed items. If you are working with other agencies, they have the ability to offer vouchhers to our thrift stores.
Volunteering
How do I volunteer?
We have many opportunities to volunteer in our pantries and thrift stores. Please review the volunteer information in our website to determine what activities and available time lots work with your schedule.
What is the youngest age a child can volunteer?
Typically, we look for high school students to help in the pantries or thrift stores. Parental signature on our volunteer forms is required for minors if under age 14. If children are in middle school, they can possibly help if supervised by an adult volunteer that joins them.
If you are looking for an opportunity to volunteer as a family that has younger children, please contact us.
Where do you need the most volunteer help?
We have a variety of times where we need volunteers for stocking the pantry, pulling groceries for shoppers and packing for senior delivery.
Please review volunteer information to review the current volunteer opportunities.
What COVID-19 safety protocols are in place?
Protecting our staff, volunteers and shoppers is of utmost importance to us. The following protocols are in place in the pantries and thrift stores to miminze the risk of spreading the virus.
- Temperatures are taken at the door.
- Masks must be worn in the building.
- We are limiting the number of shoppers in the pantries and thrift stores.
- Our lobby has socially-distant seating and there are times when our pantry customers must wait outside
- Hand sanitizer and gloves are are plentiful.
Outcomes
How many people does Be Concerned help?
In 2020, our Be Concerned Covington and Erlanger locations directly provided food to 6,746 unique individuals in more than 2,918 unduplicated households.
What percentage of people that need assistance receive help?
100% of the pantry customers requesting access to food will receive assistance from Be Concerned.
Questions?